Secure Shopping

Shopping on the internet can feel risky and insecure. What happens to the information you provide? In particular what happens to your credit or debit card details?

Details we require from you when placing an order are: name, delivery address, daytime contact number, card type, card number, expiry date and full billing address.We will als ask for the CV2 security digits from the back of you card. These represent an added safeguard to the unauthorised use of your card, and are for your own protection. Card security is a high priority for us and we have taken every precaution to ensure that this information is collected and stored accurately, confidentially and without danger of unauthorised access.These details are not held on line but held securely within our mail order system. is a secure site that uses encryption technology to safeguard your details. Encryption technology provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details during transmission.

Your data is secured by Globalsign. You can verify this by clicking on the logo. If you have any questions regarding our security policy, please call our customer service help line on 0345 222 0153.



We will only collect personal data from you that is relevant to us to enable us to fulfill our transactions with you, provide you with the service you expect and help us shape the future of our website to meet your demands. As part of our total commitment to data protection we will ensure that this data is collected and stored by Dukeshill accurately and in a safe and secure environment.

When you purchase from Dukeshill you will be asked to provide your name, email address, billing address, delivery address, phone number and credit or debit card number. Details of all your order transactions will be collected and stored securely.

Use of Information

To ensure all your orders are processed efficiently, we rely on accurate data collection and storage and we will automatically contact you by email with our confirmation of your order.

Additionally, when you enter your personal information we will ask you if you would like us to email you about future Dukeshill discounts and promotions. If you would, please tell us and we will add your details on our email list.

Occasionally we make details of our mailing list available to other reputable organisations. You have the option to change your privacy settings within your Dukeshill website account. We may also share non-personal summary information about item purchases with these companies.

If you subsequently change your mind about receiving emails about discounts and promotions from us, or from other respected companies, every time you receive such emails you the option to unsubscribe from them.

Whilst we take every precaution to ensure that all other respected organisations selected by us uphold the same standards of privacy and security as we do, we are not responsible for their actions.

COOKIES uses a web browser feature called a 'cookie'. Cookies are files that your web browser places on your computer's hard drive. They record information about the items you have put into your shopping trolley. Your cookie only stores information that you have knowingly provided. Most browsers are set up to accept cookies, but if you prefer you can reset your browser to refuse them.


If you have any queries on our Privacy and Security policies, call our customer service help line on 0345 222 0153.