Ordering

 

Is there a minimum order?

Don't worry, we do not have a minimum order. However, we do ask our customers to recognise the rising costs of insulated packaging and delivery and try to place larger orders where possible. Do you remember the old slogan, "Save water, bath with a friend!"? We wouldn't go quite that far but do suggest that sharing an order with a friend will save on both packaging materials and delivery fuel. Remember, if your order is above our current threshold (see your catalogue or the website), you will not pay any delivery charges for delivery to Mainland UK addresses.

Please remember also that nearly everything we sell is suitable for home freezing, so we'd urge you to take the opportunity to make up your order with other products you enjoy or would like to try in the future!

When do you take payment?

When you place your order we will normally ship your goods straight away, unless you request us to delay delivery until a more convenient date in the future. Payment is therefore taken at the time the order is placed, irrespective of whether it is made by cheque or credit/debit card.

Do you do gift vouchers?

Yes, we offer Gift Vouchers in multiples of £25, £50 or £100 value.

Our gift vouchers are available for purchase either via our web site or over the telephone. They can be redeemed over the phone or online. You can purchase vouchers here.

How can I pay for my order?

Payment for online orders can be made by credit/debit card or Paypal.

For orders placed by telephone we accept all major cards including American Express (but not Diners Club).

You can also pay using Dukeshill Gift Vouchers.

We only accept payment in sterling.