General Delivery Information
Your order will be delivered by DPD or Royal Mail any time between 9am and 6pm on the day you have specified. Please be aware that deliveries may take longer for Ireland, Highlands and offshore postcodes. So always allow at least 2 days for your required delivery.
Delivery is not guaranteed for any particular time during the day so it is therefore essential that, when ordering you provide instructions for the courier company should you happen to be out when your goods are delivered. This could be in a safe place on your property such as in your garage or porch or you could specify an alternative delivery address such as your workplace, holiday home or to a friend or neighbour if that proves to be more convenient. Please let us know as soon as possible if your order has not arrived within the time frame.
Please note: delivery dates may be affected by public or Bank holidays. If any doubt, please contact customer services on 0345 222 0153 or contact us to check before placing your order.
We can deliver your order on any day that suits you from Tuesday to Friday inclusive. Unfortunately we do not deliver at weekends or on Mondays.
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If you need further information please speak to the customer services team on 0345 222 0153.
Please note: next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
If your order is for a special occasion, please order in plenty of time and arrange delivery at least 24 hours before required. It is far better that it sits for a day or two in your fridge than we all have a last minute panic.
All orders are carefully packed in insulated boxes with ice packs when necessary to ensure that everything is kept cool throughout the journey. Unless specified, everything is provided fresh so that you have the choice of eating some of your order within a couple of days or you can pop it straight into the freezer for a later date.
Orders are despatched in time for delivery on your chosen date. Please allow 2 to 3 working days especially at busy times such as Christmas. During quiet periods however we can offer a next day service if ordered before noon. If you are in a real hurry for it do please call us on 0845 222 0153 and we shall do our very best for you.
Standard Delivery Charges
Orders over £100 to UK Mainland addresses are FREE.
Orders under £100 to UK Mainland addresses are £5
Delivery to UK Highlands & Islands (N.Ireland, Scottish Islands, Isle of Man, Scilly & Channel Islands) is £25.00. (Small orders may be charged at the standard Mainland rate at our discretion.)
Important Information About Your Online Order
The emailed confirmation of your order you receive is automatic and may not reflect our actual stock levels which can fall behind online orders during busy periods. We double check each order in the office, should we find that we do not have enough stock to complete your order we will contact you by telephone or email during office hours.